Work History

IT Specialist

Wofford College, Spartanburg, SC

July 2006 - Present

Supporting Windows XP - Windows 10, Apple OS X 10.6 – OS X 10.11 operating systems

Supporting Microsoft Office for Windows and Apple platforms

Supporting Apple, Dell, HP, Microsoft and Toshiba computer hardware

Supporting Apple iPhone and iPad and Android phone and tablet software and hardware

Apple systems administration

Training for software and hardware

Responsible for creation of all software images

Evaluating new software and hardware

Responsible for management of all student employees

Responsible for content creation and maintenance of online support and media portals

Creating instructional documentation for software and hardware

Responsible for digitizing and editing video

Responsible for management of the printer/copier contract

Responsible for digital signage content creation and management

Maintaining Active Directory users and computers

Chrome device administration

User Support Specialist

DePauw University, Greencastle, IN

December 2001 - June 2006

Supported Windows 98 – XP, Mac OS 9 – OS X 10.4 operating systems

Supported Microsoft Office XP, 2003, v.X and 2004 productivity suites

Supported Dell, HP and Apple desktop and laptop hardware

Admnistered an Apple server

Responsible for the creation of all software images

Evaluated new software and hardware

Trained users on software and hardware

Created instructional documentation and videos for software

Responsible for management of student employees

Designed the asset management system

Senior Technician

Telamon Corporation, Carmel, IN

March 2001 - December 2001

Supported Windows 95 – XP operating systems

Supported cable and ISDN modems

Responsible for management of technicians

Technical Trainer

Center for Behavioral Health, Bloomington, IN

September 2000 - March 2001

Trained users on the center's patient processing system and Microsoft Office 2000

Created instructional documentation and media

Field Technician

George Fox University, Newberg, OR

May 1999 - May 2000

Supported Windows 3.1 - NT, Mac OS 6.5 – 9.0, operating systems

Supported Microsoft Office 4.2.1, 95, 97, 98 and 2000 productivity suites

Supported Apple, HP and Gateway hardware