Work History
IT Specialist
Wofford College, Spartanburg, SC
July 2006 - Present
Supporting Windows XP - Windows 10, Apple OS X 10.6 – OS X 10.11 operating systems
Supporting Microsoft Office for Windows and Apple platforms
Supporting Apple, Dell, HP, Microsoft and Toshiba computer hardware
Supporting Apple iPhone and iPad and Android phone and tablet software and hardware
Apple systems administration
Training for software and hardware
Responsible for creation of all software images
Evaluating new software and hardware
Responsible for management of all student employees
Responsible for content creation and maintenance of online support and media portals
Creating instructional documentation for software and hardware
Responsible for digitizing and editing video
Responsible for management of the printer/copier contract
Responsible for digital signage content creation and management
Maintaining Active Directory users and computers
Chrome device administration
User Support Specialist
DePauw University, Greencastle, IN
December 2001 - June 2006
Supported Windows 98 – XP, Mac OS 9 – OS X 10.4 operating systems
Supported Microsoft Office XP, 2003, v.X and 2004 productivity suites
Supported Dell, HP and Apple desktop and laptop hardware
Admnistered an Apple server
Responsible for the creation of all software images
Evaluated new software and hardware
Trained users on software and hardware
Created instructional documentation and videos for software
Responsible for management of student employees
Designed the asset management system
Senior Technician
Telamon Corporation, Carmel, IN
March 2001 - December 2001
Supported Windows 95 – XP operating systems
Supported cable and ISDN modems
Responsible for management of technicians
Technical Trainer
Center for Behavioral Health, Bloomington, IN
September 2000 - March 2001
Trained users on the center's patient processing system and Microsoft Office 2000
Created instructional documentation and media
Field Technician
George Fox University, Newberg, OR
May 1999 - May 2000
Supported Windows 3.1 - NT, Mac OS 6.5 – 9.0, operating systems
Supported Microsoft Office 4.2.1, 95, 97, 98 and 2000 productivity suites
Supported Apple, HP and Gateway hardware