Accomplishments
Service Installers
Wofford College
I created installers for Wofford's public printers as well as for the authenticated wireless network. The installers eliminated manual setup and installation of these services which used to take following multiple pages of steps to complete. We have been able to setup approximately ten computers for every one computer we set up manually. Additionally, many individuals are able use the installers on their own as they were designed to be easy to run.
Help Center Portal
Wofford College
Until 2008 the information technology department distributed technical information and tutorials on CDs to incoming students. This process was costly and many students wanted access to the information prior to their arrival on campus. In 2008 I migrated the information that was on the CD to a website I built using HTML, CSS and Javascript. I expanded on the content from the CD and the site now includes: Information about technology on campus, software tutorials, software downloads, tools to print to campus printers and tools to access network storage. Migrating the information to a website has saved the information technology department money, made the content easily accessible to students and allowed us to keep the information relevant and current.
Tutorials
Wofford College
I have created over 750 pages of software tutorials. The software covered in the tutorials include: multiple versions of Microsoft Windows, multiple versions of Apple OS X, Apple iOS, Blackberry, Microsoft Outlook, Google Apps for Education and Skype for Microsoft Windows and Apple OS X. I create approximately 100 new pages of tutorials per year.
Media Portal
Wofford College
I took responsibility for the underutilized campus media server 2008. I re-digitized all the videos in their native maximum resolution using settings that allow the videos to load quickly on any web browser. I then built a website using HTML and CSS that made accessing the videos simple and straightforward. I chose a video player for the website that allows videos to be played in either Adobe Flash or HTML5 video, which makes them playable on Apple iOS devices. The website has allowed faculty to assign video watching outside of class as students can watch videos on the media server from any computer or mobile device on campus. In 2009 I added audio files to the media server. The media server currently serves nearly 450 video files that average 1.5 hours in length and well over 500 audio files.
The UnversityTech Podcast
Personal
The UniversityTech podcast was a weekly podcast that ran for 26 episodes that I wrote, produced and hosted. The podcast had over 180,000 downloads during its run from listeners all over the world. The podcast consisted of technology news either related to, or affecting academic institutions, a feature story and a tech tool of the week. To compliment the tech tool of the week, I created a video podcast to demonstrate the features of the tech tool. Additionally, I created a written version of the podcast that was made available on several e-book directories and Apple's iTunes store.
eSource
DePauw University
eSource is an online support tool used by technical support staff at DePauw University. eSource is a knowledge hub that automates and integrates typical tasks performed by technical support staff including: hardware and software inventory, software installation, software licensing, hardware repair history, computer and software order management, help desk ticketing and a full knowledgebase. I acted as the designer and chief architect of eSource, as well as directed the team of programmers that built it.
ACTvisor
DePauw University
ACTVisor was an online tool I created to assist student workers in the information technology department to provide more efficient support. ACTVisor was a website that included computer lab inventories, information for all public printers, automated computer cleanup tools, a knowledgebase, a digitized timeclock and a problem reporting component.
Online Support
DePauw University
I created an online chat interface that was used in addition to traditional forms of contacting technical support such as phone and email. Technology support staff and students monitored the chat room and were able to assist users efficiently and at greater convenience to the client.
Training Digitization
Center for Behavioral Health
When I started training employees on the center's administrative system, the course I taught used a binder of documents and a walkthrough of the system. To make the system easier to learn, I transferred all the training materials to a PowerPoint presentation and continued to use the notebook only as a student reference guide. Instead of doing a simple walkthrough, all the students went through the system together as they were learning and did practice exercises to reaffirm what they had learned. To facilitate better student interaction I used Microsoft NetMeeting to display a students computer screen on the main screen so they could peform exercises in front of the class. As a result, test scores from the training improved, the time to complete the basic course was reduced from one week to three days and the time to complete the advanced course was reduced from two weeks to one week.